You call the same number as always. EMMA is the first point of contact and helps us respond faster and more efficiently.
Call the same number as always — no new number, no extra steps. EMMA answers immediately, reducing long waiting queues.
EMMA introduces herself and asks how she can help. You can call about:
EMMA asks specific questions based on your reason for calling:
E.g. for eye pain: Is your vision blurry? Any flashing lights? Any chemicals involved?
The practice responds in the most appropriate way:
A clinician or team member reviews your request and decides:
EMMA sends your request directly into the practice system — securely and in real time. The team can immediately review:
No need to call back for missing information.