We’re always looking for ways to improve your experience with accessing our services at Gresleydale Healthcare Centre, especially during the busy 8am period when many of you are trying to get through to us on the phone.
In early January 2026 will be starting a soft-launch phase of EMMA, our new QuantumLoop AI patient assistant, designed to help manage morning call volumes more efficiently. This means that when you call us, you may be greeted and supported by EMMA on first contact.
We will keep you updated on EMMA’s official launch date in January 2026. Please note that testing will continue after this date, so at times your call may still be answered by one of our team members instead.
What EMMA Does: Supports our modern access system
- 📞 Answers phone calls with care and within 3 rings
- 📝 Helps you complete website forms
- 👩⚕️ Directs you to the right service, clinician or admin team. Our Health navigation team are on hand if needed.
- ⏰ Reduces the 8am rush and long wait times on the telephone
This is part of our commitment to making it easier for you to access the care and support you need, without the frustration of long wait times on the telephone in the morning.
We appreciate your support as we introduce this new service and continue to improve how we care for you.
Updates will be released shortly.
Gresleydale Healthcare team