Urgent appointments
To request an urgent appointment for today (Monday to Friday) during opening times:
- phone us on 01283 227870
- visit the surgery and speak with a receptionist
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Routine appointments
To request a routine appointment in advance during opening times:
- phone us on 01283 227870
- visit the surgery and speak with a receptionist
- use your NHS account (through the NHS website or NHS App) or Systm Online to book an appointment
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Enhanced access
The practice can now provide extended access to patients, including appointments at evenings and weekends to find out more contact reception or call the practice 01283 227870.
Extended GP Hours
The Extended Access service – the service offers patients appointment times on the evenings and weekends at a centralised hub at Ragsdale House.
The building is located opposite Woodville Surgery near Clock Island, building is next to Woodville Cricket Pitch.
Full address: Ragsdale House, 138 Burton Road, Woodville DE11 7JG.
Your appointment
However you choose to contact us, we may offer you a consultation:
- the duration of all appointments is 10 minutes
- by phone
- face to face at the surgery
- on a video call
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system: Systm Online
- phone us on 01283 227870 (option 2)
We can offer your appointment to someone else and therefore help to reduce waiting times.
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
A trained call handler will take details and advise the most appropriate course of action. If an appointment is necessary patients are seen at Swadlincote Health Centre.
Swadlincote Health Centre is open weekday evenings 6:30pm to 10pm and 9am to 10:30pm Saturdays, Sundays and Bank Holidays.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If you are housebound and need an appointment, we will do a home visit. We may phone you first to understand what you need.
To request a home visit, it is helpful if you phone the practice as soon after 8am as possible please.
