Gresleydale Healthcare Centre

Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified.We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t give Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

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Cookies that measure website use (analytics cookies)

We use Google Analytics and our own settings to measure how you use the website so we can improve it based on user needs. Google Analytics sets cookies that store anonymised information about:

how you got to the site
the pages you visit and how long you spend on each page
what you click on while you're visiting the site

We do not allow Google to use or share the data about how you use this site.

List of analytics cookies

Name	Purpose	Expires
_ga	These help us count how many people visit the website by tracking if you've visited before.	2 years
_gat	Used by Google Analytics. Sets a unique ID for your session to help tell us how you use our website.	1 minute
_gid	Used by Google Analytics. Used by Google Analytics. Helps stop Google Analytics web servers crashing when collecting information on how you use our website.	24 hours

Cookies that measure website use (analytics cookies)

Off

Cookies that remember your settings

These cookies do things like remember your preferences and the choices you make, to personalise your experience of using the site.

List of setting cookies

Name	Purpose	Expires
cookiepolicy	Checks to see if the Cookie Policy banner has been dismissed to stop it appearing again.	1 year
emergency-popup	Checks to see if a emergency banner has been dismissed to stop it appearing again.	1 day
hidenotice	Checks to see if a news banner has been dismissed to stop it appearing again.	90 days
newslastread	Checks the date that you viewed the website news for the first time, so that we stop showing the alert for new items for you.	30 days
sidepanel	Checks to see if the sidepanel has been opened or closed.	Session

Cookies that remember your settings

Off

Gresleydale Healthcare Centre

CQC Inspected and Rated
Good

We are currently CLOSED.

Online Services

Gresleydale Healthcare Centre

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Gresleydale Healthcare Centre

CQC Inspected and RatedGood

We are currently CLOSED.

Online Services

Digital Practice Help

Make online requests to your GP Practice such as:

Submit self-monitoring health reviews (if requested by the doctor or nurse):

Find the forms that you need:

Give feedback to the Practice:

Get advice on common conditions:

Frequently Asked Questions

How do I make a request to my Practice?

How do I receive the responses from the Practice?

Security of your information

Tracking users

How is the Digital Practice updated?

Suggestions for improvement of the Digital Practice

Links to external sites

Gresleydale Healthcare Centre

Cookies that measure website use (analytics cookies)

List of analytics cookies

Cookies that remember your settings

List of setting cookies

CQC Inspected and Rated
Good

Submit self-monitoring health reviews
(if requested by the doctor or nurse):