We are pleased to inform you that our practice has volunteered and will be participating in an “Enter and View” visit conducted by Healthwatch. This visit is scheduled to take place on Tuesday 25th March and is part of our ongoing commitment to improving the quality of care and services we provide to our patients.
What is an Enter and View visit?
Healthwatch is an independent organisation that champions the views of patients and the public in health and social care. An “Enter and View” visit allows Healthwatch representatives to observe our practice, engage with patients, and gather feedback on the services we provide.
Purpose of the visit
To observe how our services are delivered and identify areas for improvement.
To collect feedback from patients about their experiences and satisfaction with our services.
To ensure that our practice is meeting the needs of our patients and providing high-quality care.
Benefits of the visit
Patient-centred improvements:
Your feedback will help us identify areas where we can enhance our services, ensuring that we continue to meet your needs effectively.
Transparency and accountability
The visit promotes transparency and accountability, demonstrating our commitment to maintaining high standards of care.
Enhanced patient experience:
By understanding your experiences and concerns, we can implement changes that lead to a more positive and satisfying patient experience.
Community engagement
The visit provides an opportunity for you to engage with Healthwatch representatives and voice your opinions on the care you receive.
What to expect
During the visit, Healthwatch representatives will be present in the practice to observe and interact with patients and staff. They may ask you about your experiences and any suggestions you have for improvement. Participation is entirely voluntary, and your feedback will be kept confidential.
We encourage you to take this opportunity to share your thoughts and help us continue to improve our services.
Thank you for your continued support.
The Gresleydale Team.