Prescriptions

We run a computerised system to issue repeat prescriptions which have already been agreed with your clinician.

Ordering repeat prescriptions

The easiest ways to order repeat prescriptions are:

These accounts show you all your repeat medicine and dosage and you can choose the ones you need.

We do not take repeat prescription requests over the phone or email.

Prescription Medicines Order Line (MOL)

MOL are pleased to announce that they are rolling out the online ordering form to all GP practices on board with the MOL.

Patients can use the online ordering form to order their prescriptions in the same way as phoning or emailing us. The benefits of the online form include:

  • No need for the MOL to call the patient back. Prescription requests can be processed directly from the online form (unless any discrepancies)
  • No requirement for the patient to create an account
  • No requirement for the patient to have a log in
  • Not limited to a timeframe. Ability to use 24/7
  • Patients can order on behalf of family/friends
  • Online ordering form requests will be processed within 48 hours (as per same process as the call back emails)

The online ordering form is available via www.derbyshiremol.nhs.uk

There is a central team called the NHS Prescription Medicines Order Line (MOL) and you can order your repeat prescription through a quick and simple phone call to 0115 855 0260, 9am to 4pm, Monday to Friday (excluding bank holidays).

You can order your prescriptions by emailing the MOL with your name, date of birth, GP surgery and telephone number. One of the MOL operators will call you back within 48 hours to process the prescription request on ddccg.southmolonlinerequests@nhs.net.

Urgent repeat prescriptions

If you have run out of a repeat medication or have left home without it, you will be able to obtain an urgent supply via pharmacies commissioned under the Pharmacist Consultation Service.  Patients requiring an urgent supply will need to contact NHS111 to be referred to a participating pharmacy which will not necessarily be your own or in Swadlincote.

Collecting your prescription

Information:

Prescriptions will be ready for collection in 2 working days if you will be picking the prescription up from the surgery.

Please request repeat prescriptions well in advance of public holidays, etc.

For those that request their prescription be sent to a local pharmacy then the time will be dependant on that pharmacy. Please contact the relevant pharmacy for an indication of the timescale.

Information:

If we are unable to supply any repeat medication for any reason a member of staff from the practice will contact you.

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

Questions about your prescription

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

Go to Medicines A to Z (nhs.uk)

Each drug has two names – the generic and the brand name. Where possible we use the generic name because this is usually much cheaper for the health service. Due to this, you may notice a change in colour, shape or size of your drug. Do not be concerned by this, you are still receiving the same drug of the same quality, it is only the appearance that has altered.

Prescriptions synchronisation

If you are collecting repeat medications several times a month you may benefit from synchronising your prescriptions to bring them all in line so you can collect them all at the same time. You can do this by completing a medication synchronisation request and we will try and assist you where possible.

Medication reviews

If you have a repeat prescription, please book your medications review appointment at least 10 days before your medication runs out.

Prescription charges

Medicines are free to pensioners, children under 16, people under 19 years old and in full time education, pregnant or nursing mothers, and people suffering from one of a number of specified individual conditions, people on income support or family credit.

Find out more about prescription charges (nhs.uk).

What to do with old medicines

Take it to the pharmacy you got it from. Do not put it in your household bin or flush it down the toilet.

About pharmacists

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

  • coughs
  • colds
  • sore throats
  • tummy trouble
  • aches and pains

They can also advise on medicine that you can buy without a prescription.

Find a pharmacy (nhs.uk)

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private room where you can discuss issues with pharmacy staff.