As a Practice we are very aware that visiting your GP can, at times, be stressful and concerning for patients. Delays in obtaining appointments and delays in surgery times, due to unforeseen emergency appointments, can also add to these concerns. More recently, delays in hospital activity, due to Covid-19 lockdown/backlogs of work, has caused patient frustration and concern.
We always strive to meet patient expectation and deliver the highest of standards of healthcare. For the vast majority of our patients we achieve this, despite the finite resources and steadily increasing demand for services that exists today within the NHS.
Our staff come to work to care for others, and it is important for all members of the public to treat our staff with respect.
In line with the rest of the NHS and to ensure this is fully observed we have instigated a Dignity at Work and Zero Tolerance policy, whereby aggressive or violent behaviour towards our staff will not be tolerated under any circumstances.
Anyone patient who verbally abuses a member of practice staff will be sent a letter from the Practice Manager confirming that this behaviour will not be tolerated under any circumstances.
The Partners and Gresleydale Team feels sure you will understand that proper behaviour is absolutely necessary for our staff and patients and that non observance will not be accepted.
Thank you for your continued support.
Drs Redferne, Whitehouse, Kulkarni, Low & Mrs Clover