Long Term Conditions (LTCs) Reviews – Effective 1st April 2024
As a practice we are updating the way in which we process LTC reviews, with a view to making the process easier to manage as a patient. We hope this will help to reduce the amount of time patients are having to spend trying to contact the practice and hopefully reduce the number of contacts/appointments required per year for your LTC reviews.
It is important to note that in cases where a patient has complex LTCs, multiple appointments with different clinicians may still be required to ensure you are looked after holistically whilst giving you the opportunity to consult with the most appropriate clinician for your LTC – GP, Specialist Nurse or Pharmacist.
When your review is due, you will either receive a text message or phone call from the practice. If you are unable to receive text messages or telephone calls, we will send a letter. We are open to any other suggestions on how you would like to be contacted.
Whilst we fully implement this new process, it may mean that you will be asked to attend slightly earlier/later than you were expecting.
Please be reassured that the process will even out in future and if necessary, we may invite you to an interim review to make sure you are being monitored properly and your medication can be issued as usual.
If you are aware you have a LTC, please ensure your contact details, particularly your mobile number, are up to date on your medical records.
We will be extremely grateful for your patience and support whilst we implement this new process, thank you.
